We will satisfy customers on Isybank procedures - Intesa CEO

(see related story) (ANSA) - ROME, NOV 30 - Intesa Sanpaolo CEO Carlo Messina said on Thursday that the bank and its digital-only unit Isybank wouldo review its procedures for transferring customers to online banking as ordered by Italy's antitrust authority out of respect despite believing they had acted within the law.
    "All authorities must be respected. It is clear that we believe we acted in accordance with the laws of this country and that we received the authorisations from the Bank of Italy and the European Central Bank," said Messina.
    "But it is also true that if even a limited number of customers, and we are talking about 2,000, have not found our procedures to be the best, we will make sure" that they are improved, he added.
    On Thursday morning Italy's competition watchdog said it had taken a precautionary measure against Intesa Sanpaolo and Isybank prohibiting them from switching customers to online banking without their express consent.
    So far about 300,000 customers out of a total of around 2.4 million have been transferred to Isybank in a move that the antitrust authority says does not comply with the provisions of the Consumer Code.
    Unhappy customers have allegedly reported that they were only informed about the switch via messages in Intesa Sanpaolo's app or Internet-banking platforms, with nothing to make them stand out from other messages, and during the summer-holiday period.
    (ANSA).